Hotel Guest Communications & Dispatch Operator

Horseshoe Bay Resort; Maryland; On-site; USD 20,000 - 29,000; Full time

Job summary

Hilton is seeking a PBX Operator to handle reservations inquiries by phone, email, and platforms, greeting callers with a clear voice and routing to the correct extension.

The role includes dispatching for security and guest services, providing information via paging systems, and ensuring accurate message transcription and data entry in the computer system. English fluency and professional presentation are essential, with a strong customer-service mindset.

Qualifications

• Must be able to communicate in English with guests and colleagues.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate effectively with guests and team members.
• Be a team player and willing to assist coworkers.
• Ability to input and retrieve information using a computer system.

Responsibilities

• Manage and respond to reservation inquiries via phone, email, and booking platforms.
• Answer telephone calls with a clear voice and route to the correct extension.
• Act as dispatcher for security, guest services and property operations teams.
• Provide timely information via paging system and two-way radios for emergencies and guest requests.
• Transcribe and verify messages, input data into computer systems.

Skills

English fluency

Clear communication

Professional appearance

Team player

Customer service

Computer systems input

Discretion under pressure

Tools

Computer console

Job description

Hilton is seeking a PBX Operator to handle reservations inquiries by phone, email, and platforms, greeting callers with a clear voice and routing to the correct extension.

The role includes dispatching for security and guest services, providing information via paging systems, and ensuring accurate message transcription and data entry in the computer system. English fluency and professional presentation are essential, with a strong customer-service mindset.