Hotel PBX & Guest Experience Specialist

Hamilton Hotel Washington, D.C.; Washington (District of Columbia); On-site; USD 34,000 - 46,000; Full time

Job summary

The Hamilton Hotel Washington, D.C. is seeking guest experience PBX Agents to join our dynamic call center team. In this role you will handle guest calls, manage multi-line phone systems, and provide courteous service to guests.

Successful candidates will have 1+ year hotel call center experience or 2+ years high-volume call center experience, plus strong problem solving and communication skills. The position requires flexibility to work mornings, nights, weekends and holidays.

Qualifications

• 1+ year direct related hotel experience as a call center or PBX agent.
• 1+ year experience with multi-line phone systems.
• Superior telephone etiquette and guest-focused communication.
• Able to work a flexible schedule including mornings, evenings, weekends and holidays.
• English fluency; bilingual abilities preferred.
• High school diploma required.
• Proficiency with MS Office; hotel software experience (Opera, hotSOS) preferred.

Skills

Telephone etiquette

English fluency

Customer service

Problem solving

Bilingual

Education

High school diploma

Tools

MS Office

Excel

Word

Opera

hotSOS

Job description

The Hamilton Hotel Washington, D.C. is seeking guest experience PBX Agents to join our dynamic call center team. In this role you will handle guest calls, manage multi-line phone systems, and provide courteous service to guests.

Successful candidates will have 1+ year hotel call center experience or 2+ years high-volume call center experience, plus strong problem solving and communication skills. The position requires flexibility to work mornings, nights, weekends and holidays.