Boutique Hotel PBX & Guest Communications

Bfsaulhotels; Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Job summary

The Hay-Adams is seeking a PBX Operator to serve as the communications hub for guests in downtown Washington, DC. You will answer external and internal calls, connect callers to the appropriate extensions, and provide information about the hotel and local area.

Responsibilities include logging requests, coordinating with departments, ensuring timely wake-up calls, and supporting front office tasks while maintaining professional telephone etiquette and security awareness.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• General computer experience required.

Responsibilities

• Answer external calls and connect to the correct extension.
• Provide hotel information and assist callers.
• Log requests and communicate with other departments.
• Maintain security and monitor office environment.
• Assist front office operations as needed.
• Keep log of daily activities.
• Ensure wake-up calls are performed on time.

Skills

Customer service

English fluency

Telephone communication

Computer literacy

Education

High School diploma or equivalent

Job description

The Hay-Adams is seeking a PBX Operator to serve as the communications hub for guests in downtown Washington, DC. You will answer external and internal calls, connect callers to the appropriate extensions, and provide information about the hotel and local area.

Responsibilities include logging requests, coordinating with departments, ensuring timely wake-up calls, and supporting front office tasks while maintaining professional telephone etiquette and security awareness.