PBX Agent/Front Desk Relief

Hamilton Hotel Washington, D.C.; Washington (District of Columbia); On-site; USD 34,000 - 46,000; Full time

Job summary

The Hamilton Hotel Washington, D.C. is seeking guest experience PBX Agents to join our dynamic call center team. In this role you will handle guest calls, manage multi-line phone systems, and provide courteous service to guests.

Successful candidates will have 1+ year hotel call center experience or 2+ years high-volume call center experience, plus strong problem solving and communication skills. The position requires flexibility to work mornings, nights, weekends and holidays.

Qualifications

• 1+ year direct related hotel experience as a call center or PBX agent.
• 1+ year experience with multi-line phone systems.
• Superior telephone etiquette and guest-focused communication.
• Able to work a flexible schedule including mornings, evenings, weekends and holidays.
• English fluency; bilingual abilities preferred.
• High school diploma required.
• Proficiency with MS Office; hotel software experience (Opera, hotSOS) preferred.

Skills

Telephone etiquette

English fluency

Customer service

Problem solving

Bilingual

Education

High school diploma

Tools

MS Office

Excel

Word

Opera

hotSOS

Job description

The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!
Successful Candidates Will Possess The Following Skills And Expertise

• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
• Must be a creative problem solver with superior follow-up skills.
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
• High school diploma is required.
• Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred
  

Benefits discussed during interview process
Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.