Hotel PBX & Guest Communications Specialist

Omni Hotels & Resorts; Fort Lauderdale (FL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Omni Hotels & Resorts in Fort Lauderdale, FL seeks a PBX Operator to professionally answer and direct calls, assist guests, and coordinate with Front Desk, Housekeeping, and F&B. You will manage guest requests, alarms, and room communications with a focus on courtesy, accuracy, and timely service.

Expect a fast-paced, guest-focused atmosphere and shifts that include weekends. Responsibilities include using hospitalities systems, taking In-Room Dining orders when needed, and maintaining

Formación

• Prior guest-service experience preferred.
• Strong verbal and written communication skills.
• Able to stay organized and handle multiple tasks efficiently.
• Maintain a professional business appearance and demeanor.

Responsabilidades

• Answer and direct internal and external calls promptly and courteously.
• Direct messages and requests to appropriate departments.
• Assist guests with inquiries and requests and document follow-ups.
• Enter orders into MICROS POS system when required.
• Maintain knowledge of hotel amenities, rates, and procedures.
• Respond to emergencies and alarms per SOPs.

Conocimientos

Customer service

Communication

Organization

Problem-solving

Professional appearance

Herramientas

Opera

Synergy

Alice

SALTO

MICROS POS

Windows

Microsoft Office

Descripción del empleo

Omni Hotels & Resorts in Fort Lauderdale, FL seeks a PBX Operator to professionally answer and direct calls, assist guests, and coordinate with Front Desk, Housekeeping, and F&B. You will manage guest requests, alarms, and room communications with a focus on courtesy, accuracy, and timely service.

Expect a fast-paced, guest-focused atmosphere and shifts that include weekends. Responsibilities include using hospitalities systems, taking In-Room Dining orders when needed, and maintaining