Lux Hotel PBX & Guest Services Specialist

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 26,000 - 34,000; Full time

Job summary

Omni Oklahoma City Hotel is seeking a PBX Service Agent to direct phone calls, assist guests and associates, and ensure courteous, professional service at a 605-room convention center hotel in downtown Oklahoma City.

The role involves answering calls, logging wake-up requests, routing to departments, and supporting front desk operations; prior operator experience in a hotel is preferred, with flexibility to work nights, weekends, and holidays.

Qualifications

• Experience in hotel operator/phone agent roles preferred.
• Excellent verbal and written English communication.
• Ability to multitask and handle guest requests.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Answer incoming hotel phone calls with proper protocol and courtesy.
• Direct calls to appropriate departments and assist guests promptly.
• Log wake-up calls and guest requests; dispatch service orders.
• Maintain knowledge of hotel departments and amenities.
• Assist with basic front desk tasks and guest check-outs as needed.
• Navigate systems and log issues in appropriate software.

Skills

Clear communication

Customer service

Multitasking

Cashier experience

Teamwork

Flexibility

Job description

Omni Oklahoma City Hotel is seeking a PBX Service Agent to direct phone calls, assist guests and associates, and ensure courteous, professional service at a 605-room convention center hotel in downtown Oklahoma City.

The role involves answering calls, logging wake-up requests, routing to departments, and supporting front desk operations; prior operator experience in a hotel is preferred, with flexibility to work nights, weekends, and holidays.