Guest Experience Desk & PBX Specialist

Omni Hotels & Resorts; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts in Orlando is seeking a courteous Front Desk/Guest Services Associate to direct phone calls, help guests, and coordinate requests with other departments.

You will log wake-up calls, assist with check-outs, and use Synergy and Opera systems. Flexibility to work nights, weekends, and holidays is required.

The role requires strong computer skills, excellent communication, and a welcoming demeanor to uphold Omni’s Moments of Service.

Qualifications

• Experience in customer service required.
• Front Desk experience in a 4 Diamond or Convention Resort preferred.
• Strong computer skills required.
• Strong communication skills required.
• Willing to work nights, weekends and holidays.
• Able to multitask in a fast-paced environment.
• Cash handling experience.
• Hospitality or administrative experience.
• Team oriented and guest-focused.

Responsibilities

• Answer all incoming phone calls to the resort using proper protocol and greetings.
• Transfer guest requests to appropriate department and log service requests in Synergy and Opera.
• Log all wake-up calls and perform them promptly.
• Assist with guest check-outs according to Omni’s Moments of Service.
• Be familiar with Front Office systems (Synergy, Opera, ResortSuite, Vision, GoConcierge, Microsoft Outlook).
• Assist management with miscellaneous front office tasks, such as organizing and delivering items to guests.
• Report accidents, injuries, and unsafe work conditions to leadership.
• Be knowledgeable about hotel amenities and facilities.

Skills

Customer service

Front desk experience

Communication

Cash handling

Multitasking

Tools

Opera

Synergy

ResortSuite

Vision

GoConcierge

Microsoft Outlook

Microsoft Office

Job description

Omni Hotels & Resorts in Orlando is seeking a courteous Front Desk/Guest Services Associate to direct phone calls, help guests, and coordinate requests with other departments.

You will log wake-up calls, assist with check-outs, and use Synergy and Opera systems. Flexibility to work nights, weekends, and holidays is required.

The role requires strong computer skills, excellent communication, and a welcoming demeanor to uphold Omni’s Moments of Service.