Luxury Hotel PBX & Guest Experience Specialist

B. F. Saul Company Hospitality Group; Tysons (VA); On-site; USD 33,000 - 34,000; Full time

Job summary

B. F.

Saul Company Hospitality Group is seeking a PBX Operator to serve as the central communications hub of the hotel, delivering Forbes-level guest service and coordinating with Front Office, Housekeeping, Engineering, and Food & Beverage to enhance guest satisfaction. This role requires at least a year in luxury hospitality or guest services, willingness to work a flexible schedule including nights and weekends, and the ability to multitask in a fast-paced environment.

Qualifications

• Education: High school diploma/GED or equivalent experience required.
• Experience/Knowledge/Skills: Must be customer focused, pay attention to details, and work well with others.
• Minimum one year in luxury hospitality, PBX, guest services, or reservations preferred.
• Must be able to perform job duties in a repetitious and fast paced environment.
• Must utilize excellent guest service skills to enhance the museum experience and meet the needs of museum guests with a positive attitude.
• Must be able to multi-task and be self-motivated.
• Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events.
• Physical: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
• Standing, stooping, and bending for long periods of time.

Responsibilities

• Answer all incoming calls promptly using refined, polished, and personalized language aligned with Forbes standards.
• Anticipate guest needs by listening actively and offering thoughtful, tailored solutions beyond the stated request.
• Address guests by name whenever possible, creating a personalized and memorable interaction.
• Handle all guest inquiries, requests, and concerns with urgency, empathy, and professionalism.

Skills

Customer focused

Detail oriented

Team player

Multitasking

Education

High school diploma/GED

Tools

PBX system

Job description

B. F.

Saul Company Hospitality Group is seeking a PBX Operator to serve as the central communications hub of the hotel, delivering Forbes-level guest service and coordinating with Front Office, Housekeeping, Engineering, and Food & Beverage to enhance guest satisfaction. This role requires at least a year in luxury hospitality or guest services, willingness to work a flexible schedule including nights and weekends, and the ability to multitask in a fast-paced environment.