Hotel PBX Operator - Guest Communications Pro

Hilton Universal/Los Angeles; Los Angeles (CA); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

401(k) with company matching

Complimentary Employee Meals

Exclusive Hilton employee travel-discc

Pay rate: $22.40-$24.00 per hour

Job summary

Hilton Universal/Los Angeles is seeking a courteous PBX Operator to act as the hotel\'s central communications hub. You will answer calls, route them to guests and departments, relay messages, and assist with guest requests while maintaining brand standards.

The role requires strong multitasking, clear communication, and a commitment to guest privacy. Availability includes days, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in PBX, front desk, call center, or hospitality preferred.
• Knowledge of the Los Angeles area attractions.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer all incoming calls promptly and courteously according to telephone etiquette and brand standards.
• Route calls to guestrooms, departments, and team members through the switchboard console, and place outgoing calls as requested.
• Provide information to guests about hotel services, hours, and local attractions.
• Log guest requests in Nuvola, dispatch to the appropriate department, and follow up within 15 minutes.
• Log in to Kipsu and monitor guest text messages during shift.
• Schedule, log, and complete wake-up calls on time.
• Take, record, and deliver guest messages accurately and confidentially.
• Coordinate restaurant reservations and room service queries as needed.
• Provide relay services for deaf or hard of hearing guests.
• Receive, log, and coordinate delivery of guest packages.
• Maintain call logs in Nuvola.
• Respond to emergencies following procedures and notify security/management.

Skills

Verbal communication

Multitasking

Customer service

Attention to detail

Bilingual English/Spanish

Education

High school diploma

Tools

Nuvola

Kipsu

PMS

Switchboard systems

Job description

Hilton Universal/Los Angeles is seeking a courteous PBX Operator to act as the hotel\'s central communications hub. You will answer calls, route them to guests and departments, relay messages, and assist with guest requests while maintaining brand standards.

The role requires strong multitasking, clear communication, and a commitment to guest privacy. Availability includes days, evenings, weekends, and holidays.