Hotel Ops Leader — Assistant General Manager

Lodgco Hospitality; Grand Rapids (MI); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Career development & work-life balance

Paid time off

Travel and hotel discounts

Health, dental, & vision insurance

401(k) with company match

Bonus Potential

Job summary

Lodgco Hospitality seeks an Assistant General Manager for the Grand Rapids Downtown hotel to assist the General Manager in overseeing daily operations and driving guest satisfaction.

We welcome candidates with 2-3 years of hotel experience, a supervisory background, and a hospitality degree. You will support revenue decisions, ensure front desk policy adherence, mentor teams, and assist sales to maximize occupancy and profitability.

Qualifications

• 2-3 years of hotel experience, preferably in a supervisor role.
• Hospitality degree, preferred.

Responsibilities

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

Skills

Hotel experience

Supervisory experience

Education

Hospitality degree, preferred

Job description

Lodgco Hospitality seeks an Assistant General Manager for the Grand Rapids Downtown hotel to assist the General Manager in overseeing daily operations and driving guest satisfaction.

We welcome candidates with 2-3 years of hotel experience, a supervisory background, and a hospitality degree. You will support revenue decisions, ensure front desk policy adherence, mentor teams, and assist sales to maximize occupancy and profitability.