F&B Operations Leader — Guest Experience & Team Growth

Drury Hotels; Grand Rapids (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-life balance

Career growth

Health benefits

Retirement plan

Award-winning - Newsweek recognition

Quarterly bonuses

Semi-annual bonuses eligibility

Descripción de la vacante

Drury Inn & Suites Grand Rapids, currently ranked #1 out of 15 hotels in Cascade Township by TripAdvisor travelers, is seeking an Assistant General Manager to lead Food & Beverage and hotel operations. You will help develop teams, drive operational excellence, and create memorable guest experiences for every guest.

As part of the Operations Leadership team, you will train, develop, and coach staff, monitor quality, service, profitability, and team performance, and model QA best practices daily

Formación

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success; hotel experience preferred.
• Passion to serve others and exceed our guests’ expectations

Responsabilidades

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Conocimientos

Leadership

Hospitality knowledge

Supervisory experience

Educación

Bachelor's degree in hospitality or business

Descripción del empleo

Drury Inn & Suites Grand Rapids, currently ranked #1 out of 15 hotels in Cascade Township by TripAdvisor travelers, is seeking an Assistant General Manager to lead Food & Beverage and hotel operations. You will help develop teams, drive operational excellence, and create memorable guest experiences for every guest.

As part of the Operations Leadership team, you will train, develop, and coach staff, monitor quality, service, profitability, and team performance, and model QA best practices daily