Hotel Ops & Guest Experience Leader

McKibbon Hospitality; Gainesville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

McKibbon Hospitality is seeking an Assistant General Manager for Residence Inn Gainesville, GA. You will partner with the General Manager to lead daily hotel operations, drive guest satisfaction, uphold brand standards, and manage budgets, labor, and associates.

You will train staff, monitor service quality, and ensure safety and compliance while supporting corporate initiatives and cross-functional collaboration. This role requires flexible coverage and active involvement in hotel leadership.

Qualifications

• Experience leading hotel operations teams to drive guest satisfaction and revenue.
• Strong track record delivering consistent, high-level guest service.
• Ability to implement brand standards and McKibbon procedures for cost control and inventory management.
• Proven leadership in staffing, scheduling, and development of team members.

Responsibilities

• Oversee total property operations in collaboration with the General Manager.
• Train and onboard associates; conduct performance reviews and provide feedback.
• Create staff schedules and ensure adequate staffing levels.
• Maintain safety, security, and service quality across all hotel operations.
• Collaborate with HR, accounting, revenue, and sales to hit business goals.

Job description

McKibbon Hospitality is seeking an Assistant General Manager for Residence Inn Gainesville, GA. You will partner with the General Manager to lead daily hotel operations, drive guest satisfaction, uphold brand standards, and manage budgets, labor, and associates.

You will train staff, monitor service quality, and ensure safety and compliance while supporting corporate initiatives and cross-functional collaboration. This role requires flexible coverage and active involvement in hotel leadership.