Hotel General Manager: Guest Experience & Revenue Leader

McKibbon Hospitality; Savannah (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

McKibbon Hospitality seeks a Hotel General Manager for the Hampton Inn Savannah Historic GA. You will lead a large team, direct daily operations, and drive guest satisfaction while achieving financial goals.

Reporting to the Regional VP, you will ensure staff training, safety compliance, and community engagement, overseeing payroll, forecasting, and reporting to sustain brand standards and revenue growth.

Responsibilities

• Lead, mentor and manage a large team to deliver service and guest satisfaction.
• Manage day-to-day hotel operations and ensure guest and associate satisfaction.
• Oversee performance including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and satisfaction.
• Ensure staff are trained, motivated and aligned with brand values to maximize revenue and service.
• Maintain compliance with brand initiatives and stay up to date on new standards.
• Inspect safety and security standards and ensure their ongoing adherence.
• Monitor guest feedback and work on improving service quality across operations.
• Collaborate with HR, Accounting, Revenue Management, Sales and Leadership to meet goals.
• Represent the property in the local community and industry circles.
• Ensure daily admin functions, accounting reporting and cash management policies are followed.
• Oversee bi-weekly payroll accuracy and timely submission.
• Complete weekly and monthly forecasting and submit on time.
• Attend and, when needed, lead weekly and monthly meetings at hotel and corporate level.
• Oversee hiring, training and onboarding of new employees; conduct performance reviews.
• Approve and ensure staffing levels with proper scheduling.
• Document and report guest and associate incidents or accidents.
• Monitor and evaluate hotel performance to meet revenue and guest satisfaction targets.

Job description

McKibbon Hospitality seeks a Hotel General Manager for the Hampton Inn Savannah Historic GA. You will lead a large team, direct daily operations, and drive guest satisfaction while achieving financial goals.

Reporting to the Regional VP, you will ensure staff training, safety compliance, and community engagement, overseeing payroll, forecasting, and reporting to sustain brand standards and revenue growth.