Hotel Assistant General Manager

McKibbon Hospitality; Gainesville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

McKibbon Hospitality is seeking an Assistant General Manager for Residence Inn Gainesville, GA. You will partner with the General Manager to lead daily hotel operations, drive guest satisfaction, uphold brand standards, and manage budgets, labor, and associates.

You will train staff, monitor service quality, and ensure safety and compliance while supporting corporate initiatives and cross-functional collaboration. This role requires flexible coverage and active involvement in hotel leadership.

Qualifications

• Experience leading hotel operations teams to drive guest satisfaction and revenue.
• Strong track record delivering consistent, high-level guest service.
• Ability to implement brand standards and McKibbon procedures for cost control and inventory management.
• Proven leadership in staffing, scheduling, and development of team members.

Responsibilities

• Oversee total property operations in collaboration with the General Manager.
• Train and onboard associates; conduct performance reviews and provide feedback.
• Create staff schedules and ensure adequate staffing levels.
• Maintain safety, security, and service quality across all hotel operations.
• Collaborate with HR, accounting, revenue, and sales to hit business goals.

Job description

Hotel Assistant General Manager | Residence Inn by Marriott# Hotel Assistant General ManagerResidence Inn by MarriottResidence Inn Gainesville GA## Job DescriptionWhat Makes a McKibbon Assistant General Manager?As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying *McKibbon’s Guiding Principles.*A Day in the Life:* Assistant General Manager is responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.* Train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.* Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.* You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.* Inspect and oversee that safety and security standard service quality in all operations.* Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.* You will fill in where and when needed, in positions throughout the hotel operation.* Responsible for completing administrative accounting processes and reporting and oversee that cash management policies are upheld.* Attend and participate in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion.* Oversee the day-to-day operations in the absence of the General Manager* Assist in hiring, training, and onboarding new employees.* Conduct performance reviews and provide constructive feedback on your direct reports.* Create employee schedules and ensure adequate staffing levels.* Ensure proper documentation and reporting of guest and associate incidents or accidents.* Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.Requirements:* Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)* The skills and experience to lead a team to consistently deliver exceptional guest service.* The ability to implement McKibbon procedures as they relate to cost control and inventory management.* Ability to ensure that hotel policies and brand standards are consistently followed.