Hotel General Manager: Lead Service, Revenue & Team

McKibbon Hospitality; The Villages (FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Pet insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K with 50% matching up to 10%

Exclusive hotel rate discounts

Job summary

McKibbon Hospitality seeks a General Manager in The Villages, FL to lead hotel operations, guest experience and financial performance. You will manage budgets, forecasting and staffing while upholding brand standards and compliance in a fast-paced environment.

You will mentor a large team, collaborate with corporate and local teams, and act as the face of the property in the community, ensuring exceptional guest service and operational excellence.

Qualifications

• Associates/Bachelor's Degree required.
• Must have a valid driver's license in the applicable state.
• Ability to travel for training and conferences.
• Minimum 3 years experience as hotel general manager.
• Experience with major hotel brands (Marriott/Hilton/Hyatt) is highly desired.
• Ability to lead a team to deliver exceptional guest service.
• Knowledge of local/state compliance laws.
• Implement cost control and inventory management procedures.
• Ensure hotel policies and brand standards are followed.
• Develop leadership qualities across staff.
• Excellent written and oral communication and problem-solving skills.
• Maintain positive relationships with management company, owners, vendors and clients.

Responsibilities

• Lead, mentor and manage a large team to deliver high service levels.
• Oversee day-to-day hotel operations and guest/associate satisfaction.
• Manage budgets, forecasting and revenue generation in partnership with leadership.
• Ensure staffing, training, and scheduling are aligned with brand standards.
• Develop and implement safety, compliance and reporting processes.
• Lead emergency responses and handle major incidents.
• Collaborate with HR, Accounting, Revenue Management and Sales.
• Attend and lead weekly and monthly meetings at hotel and corporate levels.
• Foster community involvement and represent the property externally.

Skills

Leadership

Communication

Problem-solving

Customer service

Staff development

Team management

Attention to detail

High-pressure performance

Listening skills

Professionalism

Education

Associates/Bachelor's Degree

Job description

McKibbon Hospitality seeks a General Manager in The Villages, FL to lead hotel operations, guest experience and financial performance. You will manage budgets, forecasting and staffing while upholding brand standards and compliance in a fast-paced environment.

You will mentor a large team, collaborate with corporate and local teams, and act as the face of the property in the community, ensuring exceptional guest service and operational excellence.