Hotel Operations Manager – Guest Experience & Revenue

Peachtree Group; San Jose (CA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group seeks an Assistant General Manager for Hyatt House and Hyatt Place San Jose, CA. This role ensures efficient operations across the Front Desk, Housekeeping and Engineering, delivering quality service and a safe guest environment while controlling expenses.

Key duties include responding to guest requests and complaints, maximizing occupancy and revenue, scheduling staff, interviewing and recruiting, managing the front office system, and leading safety initiatives.

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Job description

Peachtree Group seeks an Assistant General Manager for Hyatt House and Hyatt Place San Jose, CA. This role ensures efficient operations across the Front Desk, Housekeeping and Engineering, delivering quality service and a safe guest environment while controlling expenses.

Key duties include responding to guest requests and complaints, maximizing occupancy and revenue, scheduling staff, interviewing and recruiting, managing the front office system, and leading safety initiatives.