Assistant General Manager - Lead Hotel Ops & Guest Service

Aimbridge Hospitality; San Jose (CA); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short‑Term and Long‑Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hyatt Place San Jose Downtown—Assistant General Manager with Aimbridge Hospitality is sought to lead hotel operations, focusing on guest satisfaction and financial performance. You will oversee multiple departments, collaborate with the General Manager, and drive standards of service across rooms and F&B.

The role requires strong leadership, problem‑solving, and exceptional communication to ensure smooth daily operations.

Qualifications

• At least five years of progressive hotel experience (Rooms or Food & Beverage) or a four-year degree with 2–3 years of related experience.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager.
• Proactively spot challenges and tackle them head‑on to ensure smooth hotel operations.
• Recruit, hire, and train Guest Services staff and develop team through ongoing training.
• Listen actively, understand concerns, and maintain clear communication with colleagues and guests.
• Work with financial data to support hotel operations.

Skills

Captain of Collaboration

Master of Solutions

Talent Scout & Coach

Messenger Extraordinaire

Numbers Ninja

Tech Trailblazer

Organization Champion

Hospitality Hero

Windows OS

Tools

Windows OS

Job description

Hyatt Place San Jose Downtown—Assistant General Manager with Aimbridge Hospitality is sought to lead hotel operations, focusing on guest satisfaction and financial performance. You will oversee multiple departments, collaborate with the General Manager, and drive standards of service across rooms and F&B.

The role requires strong leadership, problem‑solving, and exceptional communication to ensure smooth daily operations.