Assistant General Manager

Peachtree Group Hospitality Management; San Jose (CA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking an Assistant General Manager for Hyatt House and Hyatt Place San Jose, CA. This role oversees Front Desk, Housekeeping, and Engineering to ensure smooth operations and high guest satisfaction.

The successful candidate will manage room revenue and occupancy, prepare staff schedules, and contribute to safety and cost control while supporting front-of-house services. Competitive compensation aligns with hotel industry standards.

Responsibilities

• Respond to guest requests, complaints and accidents in a courteous, attentive and timely manner.
• Maximize room revenue and occupancy by reviewing status daily and monitoring variances.
• Prepare team member schedules according to forecast, payroll budgets and productivity.
• Interview and recruit team members with effective interviewing skills.
• Operate front office systems, generate reports, and perform basic programming tasks.
• Uphold safety: participate in accident prevention, safety meetings, and follow-up investigations.

Job description

Assistant General Manager | Hyatt House and Hyatt Place San Jose, CA
Compensation: $95,000–$100,000 per year

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.