Front Desk Manager - Guest Experience Leader

Aimbridge-Hospitality; San Jose (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality operates Hyatt Place San Jose Downtown, seeking a Front Desk Manager OEM to lead guest experiences and optimize occupancy and revenue. You will supervise the front desk team, ensure smooth check-ins and check-outs, and maintain service standards that drive memorable stays.

The role requires leadership, hospitality expertise, and the ability to handle high-pressure situations. Overtime eligibility applies for this manager position, with a comprehensive benefits package.

Qualifications

• Bachelor's or associate degree or equivalent hospitality experience.
• 5+ years progressive hotel experience with supervisory background.
• Proficient with Windows OS, spreadsheets, and word processing.
• Ability to handle high-pressure situations with composure and objectivity.
• Valid driver's license as required by state.

Responsibilities

• Deliver standout guest service from check-in to check-out with warmth.
• Lead, coach, and motivate the front desk team to maintain high standards.
• Identify issues proactively and keep operations running smoothly.
• Maximize room revenue with smart rate strategies and clear communication.

Skills

Guest Experience

Front Desk Leader

Smooth Operator

Revenue Strategy

Education

Two-year college degree with 3+ years of related experience

Four-year college degree with at least 1 year of related experience

Tools

Windows OS

Spreadsheets (Excel)

Word Processing

Job description

Aimbridge Hospitality operates Hyatt Place San Jose Downtown, seeking a Front Desk Manager OEM to lead guest experiences and optimize occupancy and revenue. You will supervise the front desk team, ensure smooth check-ins and check-outs, and maintain service standards that drive memorable stays.

The role requires leadership, hospitality expertise, and the ability to handle high-pressure situations. Overtime eligibility applies for this manager position, with a comprehensive benefits package.