Dual Assistant General Manager

Hyatt House and Hyatt Place San Jose Airport; San Jose (CA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hyatt House and Hyatt Place San Jose Airport in California seeks a Dual Assistant General Manager to oversee Front Desk, Housekeeping and Engineering operations, ensuring quality service and safety while controlling costs.

The role requires leadership, staff recruitment, and hands-on involvement with front office systems, safety programs, and guest satisfaction.

Responsibilities

• Respond to guest requests, complaints and accidents at the Front Desk or via reservations, comments, letters or calls, ensuring guest satisfaction.
• Maximize room revenue and occupancy by daily status reviews; analyze variances and monitor credit card reports.
• Prepare team member schedules according to forecast, payroll budget guidelines and productivity requirements.
• Demonstrate effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis.
• Be knowledgeable about the accident prevention program and communicating safety issues through department meetings.
• Investigate, report and follow-up on employee and guest accidents.

Skills

Interviewing

Recruiting

Front desk operations

Tools

Front office software

Job description

• Pay or shift range: $95,000 USD to $100,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Dual Assistant General Manager | Hyatt House and Hyatt Place San Jose, CA
Compensation: $95,000–$100,000 per year

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.