Hotel Operations Manager – Guest Experience & Revenue

Johnson Hospitality Group; Burlingame (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

Johnson Hospitality Group in Burlingame, CA seeks an Assistant General Manager to partner with the GM in directing Front Office, Housekeeping and Engineering, ensuring brand standards and guest satisfaction while maximizing profitability.

You will recruit, train, and motivate department teams, manage budgets and schedules, monitor revenue, and uphold safety and maintenance programs. Regular weekend coverage and a proactive, guest‑focused leadership style are required.

Qualifications

• Experience managing hotel operations and departmental teamwork.
• Strong knowledge of budgeting, forecasting, and cost controls.
• Proven ability to motivate staff and maintain high guest service standards.

Responsibilities

• Hire, train and coach departmental teams to meet service standards.
• Develop departmental schedules within budget guidelines.
• Assist in department forecasts and budget monitoring.
• Monitor cash handling and credit card policies; manage revenue integrity.
• Oversee maintenance programs with the engineering team and ensure safety protocols.
• Ensure compliance with brand standards and guest service expectations.
• Lead communication through meetings and coaching to foster a guest-focused culture.
• Support MOD program and weekend coverage as required.

Skills

Leadership

Budgeting

Staffing

Guest service

Forecasting

Operations management

Job description

Johnson Hospitality Group in Burlingame, CA seeks an Assistant General Manager to partner with the GM in directing Front Office, Housekeeping and Engineering, ensuring brand standards and guest satisfaction while maximizing profitability.

You will recruit, train, and motivate department teams, manage budgets and schedules, monitor revenue, and uphold safety and maintenance programs. Regular weekend coverage and a proactive, guest‑focused leadership style are required.