Hotel Operations Manager — Guest Experience Leader (401K)

Travelodge Milford; Milford (UT); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Great benefits package

401K

Job summary

TRAVELODGE AND PENNY'S DINER OF MILFORD, UT is seeking an Assistant General Manager to oversee daily hotel operations and support the General Manager in achieving service excellence, financial performance, and owner satisfaction.

You will supervise department heads, assist with staffing, guest relations, and compliance with SOPs, and collaborate with sales for new business opportunities. Availability on weekends, holidays, and nights required.

Qualifications

• Degree in hotel management or related field preferred.
• Experience in financial accounting, personnel supervision and problem resolutions an added advantage.
• Excellent computer systems skills.

Responsibilities

• Support the General Manager in daily operations and overall property management
• Supervise department heads and staff to ensure adherence to hotel policies and service standards
• Assist with hiring, training, performance reviews and disciplinary actions
• Handle guest concerns and ensure prompt service recovery
• Monitor guest feedback (TripAdvisor, OTAs, surveys) and implement improvements
• Maintain accurate reports including cash flow, AR aging, billing and inventory
• Lead morning meetings in the GM’s absence and assist with business planning
• Ensure compliance with SOPs, safety regulations, and brand standards
• Perform property and room inspections; oversee maintenance and FF&E
• Collaborate with the sales team on client relations and new business opportunities
• Fill in across departments when needed and respond to emergencies as required
• Support audits and drive continuous improvement initiatives

Skills

Strong management

Education

Bachelors in hotel management

Job description

TRAVELODGE AND PENNY'S DINER OF MILFORD, UT is seeking an Assistant General Manager to oversee daily hotel operations and support the General Manager in achieving service excellence, financial performance, and owner satisfaction.

You will supervise department heads, assist with staffing, guest relations, and compliance with SOPs, and collaborate with sales for new business opportunities. Availability on weekends, holidays, and nights required.