Hotel Operations Leader — Assistant General Manager

Travelodge Santa Teresa; Santa Teresa (NM); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Great benefits

401K

Promotions

Fun workplace

$43,000 annual salary

Job summary

TRAVELODGE BY WYNDHAM OF SANTA TERESA, NM is seeking an Assistant General Manager to oversee hotel operations and support the General Manager. The role emphasizes team supervision, service standards, and efficient, compliant property management.

Responsibilities include staff development, guest issue resolution, financial reporting, and coordinating with sales for new business opportunities. Weekend, holiday, and night availability may be required.

Qualifications

• Strong management skills and ability to delegate effectively.
• Experience in hospitality or hotel operations preferred.
• Excellent computer system skills.

Responsibilities

• Support the General Manager in daily operations and overall property management.
• Supervise department heads and staff to ensure service standards.
• Assist with hiring, training, performance reviews, and disciplinary actions.
• Handle guest concerns and ensure prompt service recovery.
• Monitor guest feedback and implement improvements.
• Maintain accurate reports including cash flow, AR aging, billing, and inventory.
• Lead morning meetings in the GM’s absence and assist with business planning.
• Ensure compliance with SOPs, safety regulations, and brand standards.
• Perform property and room inspections; oversee maintenance and FF&E.
• Collaborate with the sales team on client relations and new business opportunities.
• Fill in across departments when needed and respond to emergencies as required.
• Support audits and drive continuous improvement initiatives.

Skills

Staff supervision

Operations management

Guest service

Budgeting

Education

Degree in hotel management

Job description

TRAVELODGE BY WYNDHAM OF SANTA TERESA, NM is seeking an Assistant General Manager to oversee hotel operations and support the General Manager. The role emphasizes team supervision, service standards, and efficient, compliant property management.

Responsibilities include staff development, guest issue resolution, financial reporting, and coordinating with sales for new business opportunities. Weekend, holiday, and night availability may be required.