Hotel Operations Manager - Guest Experience Leader

Courtyard by Marriott; Nashville (TN); On-site; USD 36,000 - 47,000; Full time

Job summary

Courtyard by Marriott Nashville Downtown is seeking a Hotel Operations Manager to support the successful execution of all hotel operations departments, including Front Office, Housekeeping and Food & Beverage, and to manage staff. The role focuses on enhancing guest satisfaction and maximizing department financial performance while ensuring standards are followed.

Qualifications include a high school diploma or GED with 4 years in guest services or a 2-year degree with 2 years in related areas.

Qualifications

• High school diploma or GED; 4 years in guest services, front desk, housekeeping, or related area.
• Or 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 2 years in guest services, front desk, housekeeping, or related area.

Responsibilities

• Support hotel operations across Front Office, Housekeeping, Food & Beverage, and other departments.
• Lead by example to motivate staff and improve guest satisfaction.
• Ensure goals and performance are communicated to the team.
• Assist in scheduling to meet guest demand and occupancy goals.
• Perform hourly job functions as needed.

Education

High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Job description

Courtyard by Marriott Nashville Downtown is seeking a Hotel Operations Manager to support the successful execution of all hotel operations departments, including Front Office, Housekeeping and Food & Beverage, and to manage staff. The role focuses on enhancing guest satisfaction and maximizing department financial performance while ensuring standards are followed.

Qualifications include a high school diploma or GED with 4 years in guest services or a 2-year degree with 2 years in related areas.