Hotel Operations Manager - Assistant General Manager

Valley Hospitality Services; Columbus (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Valley Hospitality Services in Columbus, GA seeks an onsite Hotel Office Coordinator to support the General Manager with daily operations and administrative tasks.

You will assist with hiring, training, and disciplinary actions, manage front desk scheduling, and help ensure a safe, compliant environment. This role requires hospitality experience and strong communication under pressure.

Qualifications

• High school diploma or GED required or preferred.
• Strong written and verbal communication skills.
• Ability to listen, understand, clarify, and resolve concerns.

Responsibilities

• Oversee daily hotel operations in the absence of the General Manager.
• Assist with interviews, hiring and complete on-site training for new employees, including disciplinary actions.
• Establish, follow and enforce policy and procedures to maintain a compliant, safe, secure environment.
• Ensure deposits are made daily in the absence of the manager (excluding weekends).
• Forward weekly accounting information to Corporate (night audit, deposits, invoices, checks).
• Lead or participate in monthly department meetings to review performance and address questions.
• Manage Front Desk Agents and assist in reviewing work schedules for all departments.
• Oversee guest and employee incidents and ensure proper resolution.
• Maintain professional appearance and business casual attire.
• Assist with staff performance reviews as per company standards.
• Attend required meetings and assist with tip reporting.
• Perform other duties as assigned by Management and any required training.

Skills

Attention to detail

Verbal communication

Written communication

Staff coaching

Financial literacy

Education

High school diploma or GED

Job description

Valley Hospitality Services in Columbus, GA seeks an onsite Hotel Office Coordinator to support the General Manager with daily operations and administrative tasks.

You will assist with hiring, training, and disciplinary actions, manage front desk scheduling, and help ensure a safe, compliant environment. This role requires hospitality experience and strong communication under pressure.