Assistant General Manager — Hotel Ops & Guest Experience

Kaizen Lab Inc.; Columbus, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

RAM Hotels in Columbus, GA seeks an Assistant General Manager to coordinate hotel staff and support the General Manager in daily operations. Responsibilities include staffing, training, guest relations, compliance, and maintaining records.

The role requires strong customer service, leadership, and the ability to act as GM in their absence. Availability around the clock with reliable transportation is expected.

Qualifications

• Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience
• Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
• Presentation/Facilitation Skills (preferred)
• Excellent customer service skills

Responsibilities

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
• Provides training, including safety training, to staff
• Selects or assists in the selection of hotel staff and completes all new hire paperwork
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
• Maintains accurate records including cash flowsheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax exempt.

Skills

Fast-paced environment

Flexible schedules

Delegation

Communication skills

Physical ability

Education

Bachelor's degree in Hospitality Management or equivalent

Job description

RAM Hotels in Columbus, GA seeks an Assistant General Manager to coordinate hotel staff and support the General Manager in daily operations. Responsibilities include staffing, training, guest relations, compliance, and maintaining records.

The role requires strong customer service, leadership, and the ability to act as GM in their absence. Availability around the clock with reliable transportation is expected.