Hotel General Manager — Revenue & Guest Experience

Stonebridge; Seattle (WA); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) with match

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge seeks a General Manager in Seattle to lead hotel operations, drive revenue, and ensure guest satisfaction. You will oversee sales, marketing, budgeting, and asset management while guiding a team across front desk, housekeeping, food & beverage, and maintenance.

You’ll partner with ownership and corporate teams, using revenue systems to maximize occupancy and rates, and mentor staff to meet financial and service goals in a dynamic environment.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.

Responsibilities

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.

Skills

Revenue management

Financial analysis

Budgeting

Property management systems

Microsoft Office

Leadership

Staff recruitment

Staff training

Organizational skills

Decision making

Education

Bachelor’s degree in Hotel/Restaurant Management, Business, or related field

Tools

MARSHA

OnQ

Opera

IHOTELIER

Job description

Stonebridge seeks a General Manager in Seattle to lead hotel operations, drive revenue, and ensure guest satisfaction. You will oversee sales, marketing, budgeting, and asset management while guiding a team across front desk, housekeeping, food & beverage, and maintenance.

You’ll partner with ownership and corporate teams, using revenue systems to maximize occupancy and rates, and mentor staff to meet financial and service goals in a dynamic environment.