Guest Services Manager, Front Desk & Guest Experience

Stonebridge Hospitality Management; Huntersville (NC); Vor Ort; USD 56.000 - 60.000; Vollzeit

Zusammenfassung

Stonebridge Hospitality Management in Lone Tree, Colorado seeks a Guest Services Manager to lead the front desk, guest experience and F&B ops, ensuring seamless check-in/out and high service standards.

The role reports to the Assistant General Manager, oversees daily operations, staff development, and guest recovery, and requires 2–3+ years in front office with Opera Cloud proficiency and strong leadership. Competitive salary and benefits.

Qualifikationen

• 2–3+ years of progressive front office or guest services experience, with supervisory or lead responsibilities.
• Proficiency with modern PMS (Opera Cloud) and hospitality reporting/inventory/audit tools.
• Strong interpersonal and communication skills with ability to coach hourly staff.

Aufgaben

• Operational Leadership: Direct day-to-day front desk, lobby and F&B operations, ensuring seamless check-in/check-out flows, VIP recognitions, and high-standard guest interactions.
• Team Development & Training: Onboard, train, schedule, and mentor guest service agents, night auditors and F&B team; drive brand service standards and monitor compliance through internal learning systems.
• Guest Satisfaction & Recovery: Monitor guest feedback and review channels; handle complex guest service recoveries promptly and professionally to protect brand reputation.
• Inventory & Revenue Alignment: Collaborate with housekeeping, engineering, and sales to optimize room availability, manage room blocks, and support daily upsell/revenue goals.
• Financial & Audit Oversight: Supervise daily shift reconciliations, cash handling, and night audit balancing; ensure adherence to SOPs and property management system workflows.
• Safety & Security: Act as a primary MOD during assigned shifts, ensuring guest safety, key control integrity, and rapid response to property emergencies.

Kenntnisse

Front desk leadership

Guest service excellence

Team supervision

Communication

Tools

Opera Cloud

Jobbeschreibung

Stonebridge Hospitality Management in Lone Tree, Colorado seeks a Guest Services Manager to lead the front desk, guest experience and F&B ops, ensuring seamless check-in/out and high service standards.

The role reports to the Assistant General Manager, oversees daily operations, staff development, and guest recovery, and requires 2–3+ years in front office with Opera Cloud proficiency and strong leadership. Competitive salary and benefits.