Hotel Front Office Manager - Guest Experience & Operations

Stonebridge; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off (PTO)

401(k) matching

Wellness program

Life insurance

Disability coverage

Tuition assistance

Travel perks

Job summary

Stonebridge in Denver, Colorado is seeking a Front Office Manager to oversee day-to-day and long-term operations of guest reception, reservations, and telephone services, ensuring top-tier guest satisfaction and operational efficiency. You will partner with the General Manager to maintain revenue, expenses, and quality targets, delivering a smooth operation that exceeds expectations.

The role requires 3+ years of front office management in a hotel setting, proven leadership and the ability to

Qualifications

• 3+ years of front office management experience in a hotel environment
• Proven leadership and supervisory skills
• Strong organizational and multitasking abilities
• Proficiency in property management systems and financial reporting
• Excellent communication skills, both verbal and written
• Ability to analyze financial data, including budgets, forecasts, and revenue reports
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained.
• Address guest issues or complaints promptly to ensure guest satisfaction.
• Ensure rooms are serviced and maintained to the company’s established standards.
• Maximize room occupancy within the agreed overbooking policy.
• Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.
• Ensure that all guest charges are accurately posted and kept up to date.
• Strictly enforce credit control procedures and ensure accounts are balanced daily.
• Oversee efficient and speedy check-out procedures.
• Ensure that luggage is promptly delivered to and collected from guest rooms.
• Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby.
• Conduct regular performance appraisals for front office staff, providing training and development as needed.

Tools

Property management systems

Financial reporting

Job description

Stonebridge in Denver, Colorado is seeking a Front Office Manager to oversee day-to-day and long-term operations of guest reception, reservations, and telephone services, ensuring top-tier guest satisfaction and operational efficiency. You will partner with the General Manager to maintain revenue, expenses, and quality targets, delivering a smooth operation that exceeds expectations.

The role requires 3+ years of front office management in a hotel setting, proven leadership and the ability to