Hotel General Manager - Revenue, Ops & Guest Experience

Stonebridge Hospitality Associates; Scottsdale (AZ); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates in Scottsdale, AZ, seeks a General Manager to oversee hotel operations, including sales, marketing, and financial performance, while ensuring all departments meet company standards.

The role drives revenue, profitability, guest satisfaction, and staff development, reporting to the Regional Director of Operations. A strong background in revenue management and budgeting is essential, with leadership across F&B, front desk, and maintenance teams.

Qualifications

• Bachelor's degree in Hotel/Restaurant Management, Business, or related field is required or equivalent experience.
• 3-5 years as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
• Strong problem-solving and decision-making abilities to address operational challenges.
• Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
• Organizational skills to manage multiple tasks and oversee all hotel departments.

Responsibilities

• Oversee hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to maximize revenue.
• Assist in preparing the annual budget and forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain margins and monthly goals.
• Administer cash handling, AP, AR, payroll, and other financial transactions.
• Train staff on guest service procedures and address difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring timely resolution.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Maintain the physical condition of the hotel and oversee CAPEX projects.
• Collaborate with ownership and corporate teams to ensure policy and standards compliance.

Skills

Revenue management

Financial analysis

Budgeting

Leadership

Communication

Staff development

Education

Bachelor's degree in Hotel/Restaurant Management, Business, or related field

Tools

Microsoft Office

Job description

Stonebridge Hospitality Associates in Scottsdale, AZ, seeks a General Manager to oversee hotel operations, including sales, marketing, and financial performance, while ensuring all departments meet company standards.

The role drives revenue, profitability, guest satisfaction, and staff development, reporting to the Regional Director of Operations. A strong background in revenue management and budgeting is essential, with leadership across F&B, front desk, and maintenance teams.