Hotel Operations Leader - Profit & Guest Experience

Johnson Hospitality LLC; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Johnson Hospitality LLC in San Jose, CA seeks an experienced Operations Manager to assist the General Manager in driving profitability and guest service excellence across Front Office, Housekeeping and Engineering. You will supervise departments, manage staffing within budget, and ensure brand standards and efficient operations.

You will lead scheduling, financial controls, maintenance coordination, quality assurance, safety procedures, and staff development to foster a guest-focused culture and

Qualifications

• Experience in hotel operations management preferred.
• Strong leadership and team development skills.
• Budgeting and financial controls experience.

Responsibilities

• Oversee Front Office, Housekeeping, and Engineering to ensure brand standards and efficiencies.
• Develop departmental schedules and forecasts within budget.
• Monitor guest services, revenue, and daily reports to minimize losses.
• Lead safety, training, and emergency procedures across all departments.

Job description

Johnson Hospitality LLC in San Jose, CA seeks an experienced Operations Manager to assist the General Manager in driving profitability and guest service excellence across Front Office, Housekeeping and Engineering. You will supervise departments, manage staffing within budget, and ensure brand standards and efficient operations.

You will lead scheduling, financial controls, maintenance coordination, quality assurance, safety procedures, and staff development to foster a guest-focused culture and