General Manager

Hampton Inn San Jose Cherry Ave; San Jose (CA); On-site; USD 98,000 - 133,000; Full time

Job summary

Hampton Inn San Jose Cherry Ave is seeking an experienced General Manager to lead hotel operations, drive profitability, and elevate guest and team satisfaction. You will oversee HR, maintenance, sales, and financial performance, while modeling excellence and strategic leadership.

The role requires a minimum of 3 years as GM in hospitality, Hilton experience preferred, and strong budgeting/forecasting skills. Fluent in Spanish and English is required. Salary is listed as $115,000 DOE.

Qualifications

• Bachelor's degree in Hotel or Business Administration preferred.
• Minimum of 3 years of experience as General Manager in hospitality.
• Hilton brand experience is highly preferred.
• Strong proficiency with Microsoft Office.
• Excellent budgeting, P&L analysis and forecasting skills.
• Bilingual in Spanish and English is required.

Responsibilities

• Lead hotel operations with the management team across all functions including team, maintenance, sales and financial performance.
• Collaborate with the Executive Team to optimize profitability and align with business goals.
• Set strategic goals, recruit and develop talent, and retain high-performing associates.
• Control labor and general expenses while delivering exceptional guest experiences.
• Drive guest satisfaction, employee engagement, sales/marketing, facility standards and financial outcomes.
• Oversee HR activities: interviewing, hiring, onboarding, training, coaching and performance reviews.
• Oversee maintenance and cleanliness to meet quality standards across the property.
• Implement preventive maintenance programs to protect property integrity.

Skills

Leadership

Budgeting

Forecasting

Team development

Bilingual Spanish/English

Microsoft Office

Education

Bachelor's in Hotel/Business Admin

Tools

Microsoft Office

Job description

Are you a driven hospitality leader ready to take your career to the next level? The Hampton Inn San Jose is seeking an experienced and passionate General Manager (GM) to lead our team and elevate the guest experience. If you're motivated by operational excellence, team development, and driving results—we want to hear from you!

As General Manager, you'll play a pivotal role in the success of our hotel. You’ll be responsible for delivering strong business outcomes, ensuring exceptional guest and team satisfaction, and maintaining high operational standards across all areas of the property.

What You’ll Do:

• Lead hotel operations alongside the Management Team, overseeing all functions including team, maintenance, sales, and financial performance.
• Collaborate closely with the Executive Team to optimize profitability and ensure alignment with overall business goals.
• Set and execute strategic goals, recruit top talent, foster team development, and retain high-performing associates.
• Control labor and general expenses while ensuring exceptional guest experiences.
• Champion operational excellence across key performance areas: guest satisfaction, employee engagement, sales/marketing, facility standards, and financial outcomes.
• Manage all aspects of HR including interviewing, hiring, onboarding, training, coaching, and performance reviews.
• Oversee maintenance and cleanliness, ensuring all hotel areas meet quality standards.
• Implement and maintain preventive maintenance programs to protect the physical integrity of the property.

What We’re Looking For:

• Bachelor’s degree in Hotel or Business Administration (preferred).
• Minimum of 3 years of experience as a General Manager in the hospitality industry.
• Hilton brand experience is highly preferred.
• Strong proficiency in Microsoft Office.
• Excellent math and financial acumen including budgeting, P&L analysis, and forecasting.
• A hands‑on leader with strong problem-solving, organizational, training, and motivational skills.
• Bilingual in Spanish and English is required.

Why Join Us?

At Hampton Inn San Jose, we pride ourselves on fostering a supportive and high-performing culture. You’ll be joining a brand recognized for its hospitality excellence, and you’ll have the autonomy and support to make a meaningful impact every day.

Salary: $115,000 DOE

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete Form I-9 upon hire.

Source: Hospitality Online