Front Office Leader: Guest Experience & Service Excellence

Driftwood Hospitality Management; San Jose (CA); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management’s San Jose property is seeking a Front Office Manager to oversee the Front Desk operations, coordinate guest services, and resolve issues while maintaining high guest satisfaction. The Front Office Manager will work with the General Manager to monitor daily revenue and ensure smooth check-ins and exceptional guest experience at the San Jose Sheraton.

You will lead and train front desk staff, recruit and schedule, and evaluate performance.

Qualifications

• Four-year college degree or equivalent education or experience.
• 2-3 years in a related hotel company position.
• Excellent verbal and written English communication skills.
• Microsoft Office proficiency and Excel proficiency.

Responsibilities

• Oversee Front Desk operations and guest services to achieve guest satisfaction scores.
• Train front desk staff and effectively coach on proper procedures.
• Recruit, interview, and select qualified front desk staff in collaboration with the General Manager.
• Manage schedules, performance evaluations, and incentive programs for front office staff.
• Monitor daily revenue and expenses to maximize profit and minimize loss.

Education

Four-year college degree or equivalent education or experience

Excellent verbal communication

Excellent written English communication

Microsoft Office proficiency

Excel proficiency

Job description

Driftwood Hospitality Management’s San Jose property is seeking a Front Office Manager to oversee the Front Desk operations, coordinate guest services, and resolve issues while maintaining high guest satisfaction. The Front Office Manager will work with the General Manager to monitor daily revenue and ensure smooth check-ins and exceptional guest experience at the San Jose Sheraton.

You will lead and train front desk staff, recruit and schedule, and evaluate performance.