Hotel Operations Leader & Guest Experience Champion

Concord Hospitality Enterprises; Washington (Washington County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality Enterprises seeks an Assistant General Manager to support all hotel operations, guest services, and financial performance under the General Manager. You will help implement property-wide strategies, brand service initiatives, and strive to exceed guest expectations.

You will lead with integrity, develop your team, maintain brand standards, manage staffing, and ensure safe, compliant operations while driving guest satisfaction scores and revenue growth.

Qualifications

• Minimum 3–5 years of hospitality management experience.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proven track record in guest satisfaction and employee engagement.
• Knowledge of hotel operations, budgets, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.
• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of all hotel property departments
• Maintains current licenses and permits as prescribed by local, state, and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Covers front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals
• Assists team supervisors and managers with constructive coaching and counseling
• Focused on guest satisfaction scores and strategies for improvement
• Provides excellent customer service by being readily available/approachable for all guests
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Skills

Leadership

Team development

Communication

Interpersonal skills

Budgeting

Financial reporting

Guest satisfaction

Education

High School diploma

Some college

Job description

Concord Hospitality Enterprises seeks an Assistant General Manager to support all hotel operations, guest services, and financial performance under the General Manager. You will help implement property-wide strategies, brand service initiatives, and strive to exceed guest expectations.

You will lead with integrity, develop your team, maintain brand standards, manage staffing, and ensure safe, compliant operations while driving guest satisfaction scores and revenue growth.