Hotel Operations Leader: Guest Experience & Team Coach

Coury Hospitality; Coraopolis (Allegheny County); On-site; USD 75,000 - 95,000; Full time

Job summary

Courtyard Pittsburgh Airport is hiring an Operations Manager to lead daily hotel operations, elevate the guest experience, and coach Curators across Front Office, Housekeeping, Bistro, and maintenance.

This role requires strong leadership, staffing planning, safety awareness, and the ability to respond to guest concerns with professionalism and empathy while maintaining brand standards.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• Previous hotel operations experience required with supervisory duties.
• Strong guest-service orientation and communication skills.
• Bilingual ability is a plus but not required.

Responsibilities

• Supporting the General Manager with daily hotel operations and guest experience.
• Leading, coaching, and supporting Curators across Front Office, Housekeeping, Bistro, and other areas.
• Maintaining a visible presence and stepping in where needed.
• Monitoring arrivals, departures, room readiness, occupancy, and staffing.
• Partnering with Housekeeping for rooms, VIPs, special requests, and maintenance.
• Overseeing Front Desk operations including reservations, check-ins/outs, billing, and guest concerns.
• Overseeing Bistro operations, food-and-beverage service, sanitation, and inventory.
• Preparing schedules and adjusting staffing to occupancy and business needs.
• Training Curators on service standards, systems, and safety procedures.
• Reviewing guest feedback and responding professionally with empathy.
• Monitoring labor, expenses, cash handling, and controls.
• Conducting inspections and addressing cleanliness, safety, and quality concerns.
• Communicating important information across departments and shifts.
• Assisting with check-ins, guest requests, room inspections, and Bistro service as needed.
• Coaching performance, recognizing good work, and addressing issues clearly.
• Serving as manager on duty and addressing operational emergencies.

Skills

Leadership

Coaching

Guest service

Communication

Team management

Scheduling

Problem-solving

Budgeting

Education

High School Diploma or equivalent

Bachelor’s degree in hospitality or business

Brand experience (Marriott/Courtyard)

Tools

Property-management systems

Reservation systems

POS systems

Scheduling software

Reporting systems

Job description

Courtyard Pittsburgh Airport is hiring an Operations Manager to lead daily hotel operations, elevate the guest experience, and coach Curators across Front Office, Housekeeping, Bistro, and maintenance.

This role requires strong leadership, staffing planning, safety awareness, and the ability to respond to guest concerns with professionalism and empathy while maintaining brand standards.