Front Desk Supervisor - Assistant Manager, Guest Experience

Hyatt Regency Pittsburgh International Airport; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Hyatt Regency Pittsburgh International Airport is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. This role partners with the Front Office Manager to uphold service standards and manage staff in a busy hospitality setting.

The position emphasizes guest satisfaction, effective communication, and collaboration with housekeeping and maintenance to ensure smooth arrivals and departures and a memorable guest experience.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years experience in front office operations in hospitality.
• Supervisory or assistant managerial experience.
• Strong knowledge of front office software and PMS.

Responsibilities

• Assist in managing daily front office operations including check-in/check-out.
• Supervise and support front desk staff to ensure service standards.
• Handle guest inquiries and complaints promptly.
• Coordinate with housekeeping and maintenance for seamless guest experiences.
• Assist in staff scheduling, training, and evaluations.
• Monitor front office financial transactions and billing compliance.
• Contribute to front office procedures and service improvements.

Skills

Front office management

Leadership

Communication

PMS software

Guest service

Staff scheduling

Education

High School Diploma

Associate or Bachelor’s in Hospitality Management

Bachelor’s degree in hospitality management (preferred)

Tools

PMS software

Job description

Hyatt Regency Pittsburgh International Airport is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. This role partners with the Front Office Manager to uphold service standards and manage staff in a busy hospitality setting.

The position emphasizes guest satisfaction, effective communication, and collaboration with housekeeping and maintenance to ensure smooth arrivals and departures and a memorable guest experience.