Operations Manager-Courtyard Pittsburgh

Coury Hospitality; Coraopolis (Allegheny County); On-site; USD 75,000 - 95,000; Full time

Job summary

Courtyard Pittsburgh Airport is hiring an Operations Manager to lead daily hotel operations, elevate the guest experience, and coach Curators across Front Office, Housekeeping, Bistro, and maintenance.

This role requires strong leadership, staffing planning, safety awareness, and the ability to respond to guest concerns with professionalism and empathy while maintaining brand standards.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• Previous hotel operations experience required with supervisory duties.
• Strong guest-service orientation and communication skills.
• Bilingual ability is a plus but not required.

Responsibilities

• Supporting the General Manager with daily hotel operations and guest experience.
• Leading, coaching, and supporting Curators across Front Office, Housekeeping, Bistro, and other areas.
• Maintaining a visible presence and stepping in where needed.
• Monitoring arrivals, departures, room readiness, occupancy, and staffing.
• Partnering with Housekeeping for rooms, VIPs, special requests, and maintenance.
• Overseeing Front Desk operations including reservations, check-ins/outs, billing, and guest concerns.
• Overseeing Bistro operations, food-and-beverage service, sanitation, and inventory.
• Preparing schedules and adjusting staffing to occupancy and business needs.
• Training Curators on service standards, systems, and safety procedures.
• Reviewing guest feedback and responding professionally with empathy.
• Monitoring labor, expenses, cash handling, and controls.
• Conducting inspections and addressing cleanliness, safety, and quality concerns.
• Communicating important information across departments and shifts.
• Assisting with check-ins, guest requests, room inspections, and Bistro service as needed.
• Coaching performance, recognizing good work, and addressing issues clearly.
• Serving as manager on duty and addressing operational emergencies.

Skills

Leadership

Coaching

Guest service

Communication

Team management

Scheduling

Problem-solving

Budgeting

Education

High School Diploma or equivalent

Bachelor’s degree in hospitality or business

Brand experience (Marriott/Courtyard)

Tools

Property-management systems

Reservation systems

POS systems

Scheduling software

Reporting systems

Job description

Courtyard Pittsburgh Airport is hiring for an Operations Manager.

You should join our team if you believe...

• That exceptional hotel operations begin with visible leadership, thoughtful planning, and genuine care for both guests and Curators.
• That great leaders do more than manage tasks—they coach, communicate, and create confidence within their teams.
• That every department plays an important role in delivering a seamless guest experience.
• That operational excellence lives in the details, from room readiness and accurate billing to cleanliness, service, and safety.
• That guest concerns are opportunities to listen, respond thoughtfully, and rebuild confidence.
• That strong communication between Front Office, Housekeeping, Maintenance, Bistro, Sales, and leadership keeps the hotel running smoothly.
• That even the busiest hotel day can be handled with calm leadership, clear priorities, and a little personality.

You’re a great fit for this role if you love...

• Supporting the General Manager with the hotel’s daily operations and overall guest experience.
• Leading, coaching, and supporting Curators across Front Office, Housekeeping, Bistro, and other operational areas.
• Maintaining a visible presence throughout the hotel and stepping in wherever the team needs support.
• Monitoring arrivals, departures, room readiness, occupancy, staffing, and daily operational priorities.
• Partnering with Housekeeping to prioritize rooms, special requests, VIP accommodations, and maintenance needs.
• Supporting Front Desk operations, including reservations, check-ins, checkouts, billing, payment transactions, and guest concerns.
• Helping oversee Bistro operations, food-and-beverage service, sanitation, inventory, and brand standards.
• Preparing schedules and adjusting staffing according to occupancy, business levels, and operational needs.
• Training Curators on service expectations, brand standards, hotel systems, safety procedures, and departmental processes.
• Reviewing guest feedback and responding with professionalism, empathy, and sound judgment.
• Monitoring labor, expenses, supplies, cash handling, and operational controls.
• Completing inspections and following up on cleanliness, maintenance, safety, and quality concerns.
• Communicating important information across departments and shifts so Curators are prepared and guests receive consistent service.
• Jumping in to assist with check-ins, guest requests, room inspections, Bistro service, or the tiny tornadoes that come with a busy hotel day.
• Recognizing great work while coaching performance concerns clearly, fairly, and consistently.
• Serving as the manager on duty and responding appropriately to operational issues and emergencies.

We’re excited to have you join us because...

• You understand how Front Office, Housekeeping, Food & Beverage, and Maintenance work together to shape the guest experience.
• You know how to balance guest satisfaction, team support, operational needs, and financial responsibility.
• You provide clear direction while remaining approachable, helpful, and calm under pressure.
• You communicate confidently and professionally with guests, Curators, leaders, vendors, and other departments.
• You are comfortable handling complex guest concerns and making thoughtful service-recovery decisions.
• You can organize schedules, assignments, and priorities in a fast-paced hotel environment.
• You know how to coach in the moment, follow up on expectations, and hold Curators accountable.
• You are comfortable reviewing reports, identifying trends, and following through on operational concerns.
• You bring dependability, good judgment, and a service-first mindset to every shift.
• You believe leadership means being present for the team—not simply managing from an office.

Education and Experience

• High school diploma or equivalent required.
• Bachelor’s degree in hospitality, business, or a related field preferred.
• Previous hotel operations experience required.
• Previous supervisory or management experience preferred.
• Marriott or Courtyard brand experience preferred.
• Experience in Front Office, Housekeeping, or Food & Beverage operations preferred.
• Strong knowledge of guest-service standards, room operations, billing procedures, cash handling, and hotel safety practices.
• Experience with hotel property-management, reservation, point-of-sale, scheduling, and reporting systems preferred.
• Ability to understand and follow group, direct-bill, airline-crew, and special billing instructions.
• Strong verbal and written communication skills.
• Strong organizational, problem-solving, and time-management skills.
• Ability to prepare schedules, monitor labor, and adjust staffing based on business needs.
• Ability to train, coach, motivate, and hold team members accountable.
• Ability to review operational and financial reports for accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work flexible hours, including early mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
• Bilingual communication skills preferred, but not required.

Work Environment and Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to move throughout guest rooms, public spaces, food-and-beverage areas, and back-of-house areas of the hotel.
• Ability to use computers, telephones, payment-processing equipment, and other hotel technology.
• Ability to bend, reach, twist, kneel, lift, carry, push, and pull while supporting hotel operations.
• Ability to lift or move up to 40 pounds as needed.
• Ability to conduct room, public-area, safety, and operational inspections.
• Ability to communicate effectively in person, by telephone, and through electronic systems.
• Ability to work around food, beverages, cleaning products, equipment, varying temperatures, and potentially slippery floors.
• Ability to work in a fast-paced, guest-facing environment while maintaining professionalism, accuracy, and attention to detail.
• Ability to respond appropriately to guest concerns, operational disruptions, and emergency situations.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.