Guest Experience Supervisor – Front Desk Leader

Hyatt Place; Findlay Township (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

Hyatt Place Pittsburgh is seeking a Front Desk Supervisor to oversee front desk staff, supervise guest services, and uphold Hyatt's service standards across the lobby and concessions.

You will coordinate with housekeeping and room service, ensure privacy and issue resolution, and train new team members to deliver exceptional guest experiences.

The role requires a minimum of 2 years in front desk or guest service in hospitality, and proficiency with Opera or similar PMS.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum 2 years experience in front desk or guest service roles within the hospitality industry.
• Proficiency in Opera or similar property management systems.

Responsibilities

• Supervise and support front desk staff to deliver exceptional guest service and maintain operational efficiency.
• Manage guest check-in and check-out processes using property management systems such as Opera.
• Handle guest inquiries, complaints, and requests promptly and professionally, ensuring guest satisfaction.
• Maintain confidentiality of guest information and sensitive data in compliance with company policies.
• Coordinate with housekeeping, room service, and other departments to ensure timely and accurate service delivery.
• Train new front desk employees on procedures, systems, and customer service standards.
• Monitor daily front office operations and resolve any issues or discrepancies that arise.
• Prepare and maintain reports related to front desk activities and guest services.

Skills

Customer service

Communication

Teamwork

Conflict resolution

Education

High school diploma or equivalent

Associate degree or higher

Tools

Opera PMS

Job description

Hyatt Place Pittsburgh is seeking a Front Desk Supervisor to oversee front desk staff, supervise guest services, and uphold Hyatt's service standards across the lobby and concessions.

You will coordinate with housekeeping and room service, ensure privacy and issue resolution, and train new team members to deliver exceptional guest experiences.

The role requires a minimum of 2 years in front desk or guest service in hospitality, and proficiency with Opera or similar PMS.