Front Desk Manager — Guest Experience & Revenue Leader

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM for Courtyard Pittsburgh Downtown. You will lead guest services from check-in to check-out and drive front desk operations with a focus on efficiency, warmth, and guest satisfaction.

The role requires supervisory experience, strong problem solving, and revenue-focused communication with the team. This is a full-time position with overtime eligibility in a busy hotel environment.

Qualifications

• 2-year college degree with 3+ years of related experience or 4-year degree with at least 1 year.
• 5+ years progressive hotel experience with supervisory roles.
• Proficient in Windows, spreadsheets, and word processing.

Responsibilities

• Deliver standout guest service from check-in to check-out.
• Motivate, coach, and guide the front desk team to high standards.
• Spot issues early and solve problems to keep operations smooth.
• Maximize room revenue with smart rate strategies and clear communication.

Skills

Guest service

Leadership

Communication

Problem solving

Education

2-year college degree with 3+ years experience

4-year college degree with 1+ year experience

Tools

Windows OS

Excel

Word processing

Job description

Aimbridge Hospitality is seeking a Front Desk Manager OEM for Courtyard Pittsburgh Downtown. You will lead guest services from check-in to check-out and drive front desk operations with a focus on efficiency, warmth, and guest satisfaction.

The role requires supervisory experience, strong problem solving, and revenue-focused communication with the team. This is a full-time position with overtime eligibility in a busy hotel environment.