Hotel Operations Leader — Guest Experience & Growth (Bonus)

OTO Development; Belmont (CA); Presencial; USD 85.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance options

Dental and vision insurance

401k with company match

Life insurance provided

Tuition assistance

Paid time off

Descripción de la vacante

OTO Development in Belmont, CA is seeking an Assistant General Manager to lead hotel operations, drive guest satisfaction, and support sales initiatives. The role includes coaching teams, managing budgeted costs, and maintaining franchise standards.

You will review financials, drive training, and ensure service excellence while fostering a collaborative culture. Travel up to 10% may be required.

Formación

• Hotel management experience with leadership and guest service results.
• Experience with direct sales efforts producing at least 50% market mix of total revenues.
• High school diploma; college degree preferred.
• Valid driver's license.
• Exceptional time management and multitasking skills.
• Customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel.

Responsabilidades

• Participate in sales calls and site visits to acquire or close on business.
• Review financial reports and statements to identify areas of concern and improve performance.
• Coach and support hotel team to effectively manage wages and controllable expenses.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses within budgeted parameters.
• Ensure service, technical skills, and other training occur throughout the property.
• Establish open, collaborative relationships with direct reports and team.
• Hire team members who demonstrate strong leadership and expertise.
• Observe service behaviors and provide feedback to individuals/supervisors.
• Review guest comment cards and surveys to identify improvement areas and trends.
• Interface with customers regularly to obtain feedback on product and service quality.
• Ensure property is well maintained and safe for guests and staff.
• Administer policies fairly and recognize performance appropriately.
• Work to ensure the property meets franchise standards and is safe.

Conocimientos

Hotel management

Leadership

Guest service

Educación

High school diploma (college degree preferred)

Descripción del empleo

OTO Development in Belmont, CA is seeking an Assistant General Manager to lead hotel operations, drive guest satisfaction, and support sales initiatives. The role includes coaching teams, managing budgeted costs, and maintaining franchise standards.

You will review financials, drive training, and ensure service excellence while fostering a collaborative culture. Travel up to 10% may be required.