Hotel Operations Leader: Guest Experience & Growth

VH Hospitality; Naperville (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Healthcare benefits

Job summary

VH Hospitality seeks a Hotel Manager to lead day-to-day operations, driving service excellence and financial performance across rooms, F&B, housekeeping, and all hotel departments.

You will guide strategic planning, talent development, and revenue optimization while upholding brand standards and company policies. This role requires a proactive leader with strong financial acumen and a passion for guest satisfaction.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 7–10 years progressive hotel leadership experience.
• 3–5 years senior hotel operations management experience.
• Full-service hotel experience preferred.
• Union hotel experience preferred.
• Strong financial management and budgeting experience required.

Responsibilities

• Provide leadership and direction to all hotel operations.
• Ensure departments meet brand standards and service initiatives.
• Oversee daily hotel operations to ensure guest service and profitability.
• Monitor guest satisfaction and implement continuous improvement.
• Build a visible presence and lead daily operations meetings.
• Collaborate with departments on revenue management and sales.
• Lead safety, security, and compliance programs.
• Prepare reports and lead executive and department meetings.

Skills

Leadership

Communication

Financial management

Strategic planning

Guest service

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

PMS

Revenue Mgmt systems

Payroll systems

MS Office

Job description

VH Hospitality seeks a Hotel Manager to lead day-to-day operations, driving service excellence and financial performance across rooms, F&B, housekeeping, and all hotel departments.

You will guide strategic planning, talent development, and revenue optimization while upholding brand standards and company policies. This role requires a proactive leader with strong financial acumen and a passion for guest satisfaction.