Hotel Operations Leader: Guest Experience & Growth

VH Hospitality; Naperville (IL); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Healthcare benefits

Résumé du poste

VH Hospitality seeks a Hotel Manager to lead day-to-day operations, driving service excellence and financial performance across rooms, F&B, housekeeping, and all hotel departments.

You will guide strategic planning, talent development, and revenue optimization while upholding brand standards and company policies. This role requires a proactive leader with strong financial acumen and a passion for guest satisfaction.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 7–10 years progressive hotel leadership experience.
• 3–5 years senior hotel operations management experience.
• Full-service hotel experience preferred.
• Union hotel experience preferred.
• Strong financial management and budgeting experience required.

Responsabilités

• Provide leadership and direction to all hotel operations.
• Ensure departments meet brand standards and service initiatives.
• Oversee daily hotel operations to ensure guest service and profitability.
• Monitor guest satisfaction and implement continuous improvement.
• Build a visible presence and lead daily operations meetings.
• Collaborate with departments on revenue management and sales.
• Lead safety, security, and compliance programs.
• Prepare reports and lead executive and department meetings.

Connaissances

Leadership

Communication

Financial management

Strategic planning

Guest service

Formation

Bachelor's degree in Hospitality Management, Business Administration, or related field

Outils

PMS

Revenue Mgmt systems

Payroll systems

MS Office

Description du poste

VH Hospitality seeks a Hotel Manager to lead day-to-day operations, driving service excellence and financial performance across rooms, F&B, housekeeping, and all hotel departments.

You will guide strategic planning, talent development, and revenue optimization while upholding brand standards and company policies. This role requires a proactive leader with strong financial acumen and a passion for guest satisfaction.