Hotel Operations Leader: Guest Experience & Department Lead

Courtyard-Franklin-Cool-Springs; Franklin (TN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Courtyard Franklin Cool Springs perks

Descripción de la vacante

Courtyard Franklin Cool Springs is seeking a hands-on Front Office Leader to coordinate guest services from the desk to housekeeping and the market area. You'll drive guest satisfaction, oversee reservations, inventory, and the PMS integration.

You'll bridge departments, oversee payroll records, and mentor Front Office staff. This role steps in as Manager on Duty when needed and keeps our lobby welcoming and efficient in Franklin, Tennessee.

Formación

• Hands-on hotel front office experience; PMS familiarity a bonus.
• Minimum two years of leading or supervising a team.
• Comfort with reports, numbers, and accounting basics.

Responsabilidades

• Set the tone for an environment of comfort, service, and quality.
• Build teamwork across departments to ensure smooth guest check-in.
• Oversee suite inventory, vending, and market operations.
• Manage reservations system and liaise with PMS provider.
• Maintain payroll records and conduct performance reviews.
• Train and mentor Front Office staff; step in as Manager on Duty when needed.

Conocimientos

Verbal & listening

Problem solving

Interpersonal skills

Adaptability

Accounting basics

Guest relations

Herramientas

FOSSE/Stay PMS

Descripción del empleo

Courtyard Franklin Cool Springs is seeking a hands-on Front Office Leader to coordinate guest services from the desk to housekeeping and the market area. You'll drive guest satisfaction, oversee reservations, inventory, and the PMS integration.

You'll bridge departments, oversee payroll records, and mentor Front Office staff. This role steps in as Manager on Duty when needed and keeps our lobby welcoming and efficient in Franklin, Tennessee.