Guest Experience Leader — Front Desk & Operations

Pyramid Global Hospitality; Nashville (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Hotel Fraye Nashville, Curio Collection by Hilton. You will oversee daily front desk operations, ensure exemplary guest service, manage reservations, and supervise the front desk team to deliver smooth check-in/out and outstanding guest experiences.

The role emphasizes strong leadership, excellent communication, and the ability to resolve guest concerns promptly, with a focus on brand standards and consistent policy adherence.

Qualifications

• 3–5 years in front desk or hotel operations, with at least 1–3 years in a supervisory role.
• Experience with property management systems and hotel reservation software.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Education

Bachelor's degree in hospitality management

Tools

Property Management System

Reservation software

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Hotel Fraye Nashville, Curio Collection by Hilton. You will oversee daily front desk operations, ensure exemplary guest service, manage reservations, and supervise the front desk team to deliver smooth check-in/out and outstanding guest experiences.

The role emphasizes strong leadership, excellent communication, and the ability to resolve guest concerns promptly, with a focus on brand standards and consistent policy adherence.