Front Desk Leader & Guest Experience Champion

Atrium Hospitality LP; Franklin (TN); On-site; USD 57,000 - 72,000; Full time

Benefits offered by this job

Career Growth & Learning – internal促

401(k) plan with company match

Health Coverage – Medical, dental, and

Paid Time Off & Vacation – guest perks

DailyPay, wellness programs, tuitionre

Exclusive discounts

Job summary

Atrium Hospitality LP is seeking a Front Desk Supervisor at Embassy Suites in Franklin, TN. You will lead a team of front office staff, ensuring outstanding guest service, smooth check-ins, and coordination with other departments for a seamless guest experience.

As Manager on Duty, you will monitor operations, control labor costs, and uphold brand standards while fostering growth and teamwork in a dynamic hotel environment.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent; degree is a plus but not required.
• Proficient with Microsoft Office (Word, Excel, Teams).
• Flexible schedule availability.
• Physically able to lift and move as needed.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Microsoft Office

Flexible schedule

Physical ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Job description

Atrium Hospitality LP is seeking a Front Desk Supervisor at Embassy Suites in Franklin, TN. You will lead a team of front office staff, ensuring outstanding guest service, smooth check-ins, and coordination with other departments for a seamless guest experience.

As Manager on Duty, you will monitor operations, control labor costs, and uphold brand standards while fostering growth and teamwork in a dynamic hotel environment.