Hotel Operations Leader for Guest Experience Growth

Lodging Dynamics; Anaheim (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

People-first culture

Paid time off

Health, dental, vision, 401(k) and 1

Leadership development program

Job summary

Lodging Dynamics Hospitality Group LLC is seeking an AGM to oversee daily hotel operations and lead all departments in Anaheim, CA. This role focuses on guest satisfaction, staff orientation, and strong leadership across teams.

You will hire, train, evaluate performance, and resolve issues while maintaining a professional, proactive approach to service excellence in a dynamic hotel environment.

Qualifications

• 2-year or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• A minimum of 3 years hotel management experience in guest services, front desk, or related hotel professional area
• Excellent interpersonal skills including excellent verbal and written communication skills
• Ability to take on leadership roles
• Must be proactive, highly skilled at multitasking and good at conflict resolution
• Must work well in team environment and present a professional demeanor

Responsibilities

• Oversee daily operations within the hotel, managing and leading all departments.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Ensures all team members meet or exceed all hospitality requirements.
• Leads specific teams while assisting with meeting or exceeding property goals including optimal guest satisfaction.
• Interview, hire, train, performance evaluations, resolve problems, provide open communication and enforce progressive discipline when required.
• Train, direct the work of, resolve issues/problems of the Front Desk and Food and Beverage team members to ensure a quality operation.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests or problems.

Skills

Interpersonal skills

Leadership

Communication skills

Education

Hotel/Restaurant Management degree

Tools

None

Job description

Lodging Dynamics Hospitality Group LLC is seeking an AGM to oversee daily hotel operations and lead all departments in Anaheim, CA. This role focuses on guest satisfaction, staff orientation, and strong leadership across teams.

You will hire, train, evaluate performance, and resolve issues while maintaining a professional, proactive approach to service excellence in a dynamic hotel environment.