Guest Experience Lead — Front Desk & Team Growth

lodgingdynamics; Anaheim (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

People-first culture

Travel discounts at partner hotels

Paid time off

Wellness program

Full benefits: health, dental, vision,

Job summary

Lodging Dynamics Hospitality Group in Anaheim is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate with reservations for a smooth arrival. You will employ up-selling techniques to optimize room rates and ensure a positive guest experience.

The ideal candidate should have a high school diploma or equivalent, strong communication, organizational skills, and a commitment to exceptional customer service, with leadership potential to mentor new staff.

Qualifications

• High school diploma or equivalent; 1–3 months related experience preferred.
• Good understanding of procedures in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel promptly and courteously; up-sell to maximize room rates; prepare for group check-ins/check-outs/VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls; takes guest messages with accuracy.
• Resolves minor guest complaints; informs supervisor of major problems or unhappy guests.
• Responds quickly to guest requests or complaints and follows up to ensure satisfaction.

Skills

Communication skills

Organizational skills

Customer service

Leadership & training

Hospitality industry knowledge

Education

High school diploma

Job description

Lodging Dynamics Hospitality Group in Anaheim is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate with reservations for a smooth arrival. You will employ up-selling techniques to optimize room rates and ensure a positive guest experience.

The ideal candidate should have a high school diploma or equivalent, strong communication, organizational skills, and a commitment to exceptional customer service, with leadership potential to mentor new staff.