Hotel Operations Leader: Elevate Guest Experience & Teams

F&M FT WALTON LEASING LLC; Austin (TX); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Paycom - ATS is seeking a Hotel Operations Manager to oversee daily hotel operations, ensuring exceptional guest experiences and adherence to brand standards. You will collaborate with front office, housekeeping, F&B, maintenance, and guest services to deliver seamless service and drive operational excellence.

You will coach department managers, monitor guest satisfaction, manage staffing and budgeting, and act as Manager on Duty as scheduled, including evenings and weekends, in a fast-paced

Formación

• Previous hotel front office leadership experience is required.
• Strong communication, leadership, and problem-solving skills are essential.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems and front office reporting tools.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and guest experiences.

Responsabilidades

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency.
• Lead, coach, and support department managers and teams across hotel operations.
• Monitor guest satisfaction scores and drive service improvements.
• Address and resolve guest concerns promptly and professionally.
• Ensure compliance with hotel policies, brand standards, safety regulations, and procedures.
• Manage staffing, scheduling, training, and performance management.
• Assist with recruitment and onboarding and budget oversight.
• Serve as Manager on Duty as scheduled (evenings, weekends, holidays).

Conocimientos

Front Office Leadership

Communication

Team Leadership

Problem Solving

Attention to Detail

Hotel Systems

Descripción del empleo

Paycom - ATS is seeking a Hotel Operations Manager to oversee daily hotel operations, ensuring exceptional guest experiences and adherence to brand standards. You will collaborate with front office, housekeeping, F&B, maintenance, and guest services to deliver seamless service and drive operational excellence.

You will coach department managers, monitor guest satisfaction, manage staffing and budgeting, and act as Manager on Duty as scheduled, including evenings and weekends, in a fast-paced