Guest Experience Supervisor - Front Desk & Operations

Paycom - ATS; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Paycom - ATS is seeking a Front Office Supervisor to ensure a hospitable, professional atmosphere by overseeing guest check-in/out, accurate billing, and high guest satisfaction. You will support the Front Office Manager and act as a point of contact for guest services and staff coordination.

Key duties include delivering excellent service, scheduling front desk staff, coordinating with Housekeeping and Engineering, resolving room discrepancies, training new team members, and maintaining front

Qualifications

• Deliver excellent guest service with professionalism and effective communication.
• Supervise front desk operations, including check-ins/outs and billing.
• Coordinate with Housekeeping and Engineering for room and maintenance needs.
• Support training and onboarding of new front office staff.
• Act as Front Office Manager when needed.

Responsibilities

• Schedule front desk staff and ensure adequate coverage.
• Investigate and resolve room discrepancies.
• Provide local area information to guests.
• Monitor and maintain front office systems and equipment.
• Handle special requests and group reservations.

Skills

Guest service excellence

Communication skills

Staff supervision

Tools

Property management systems

Job description

Paycom - ATS is seeking a Front Office Supervisor to ensure a hospitable, professional atmosphere by overseeing guest check-in/out, accurate billing, and high guest satisfaction. You will support the Front Office Manager and act as a point of contact for guest services and staff coordination.

Key duties include delivering excellent service, scheduling front desk staff, coordinating with Housekeeping and Engineering, resolving room discrepancies, training new team members, and maintaining front