Hotel Operations Leader: Guest Experience & Team Growth

Dimensionhospitality; Austin (TX); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Dimension Hospitality is seeking a Hotel Operations Manager to oversee day-to-day hotel operations, ensuring exceptional guest experiences and adherence to brand standards. You will collaborate with department leaders across front office, housekeeping, F&B, maintenance, and guest services to drive operational excellence and a culture of teamwork.

The role requires strong leadership, strategic staffing, budgeting, and a passion for hospitality.

Competenze

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem-solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Mansioni

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Conoscenze

Leadership

Communication

Organization

Hotel systems

Multitasking

Guest experience

Descrizione del lavoro

Dimension Hospitality is seeking a Hotel Operations Manager to oversee day-to-day hotel operations, ensuring exceptional guest experiences and adherence to brand standards. You will collaborate with department leaders across front office, housekeeping, F&B, maintenance, and guest services to drive operational excellence and a culture of teamwork.

The role requires strong leadership, strategic staffing, budgeting, and a passion for hospitality.