Hotel Operations Leader | Drive Guest Satisfaction & Growth

Excel Hotel Group; West Chatsworth (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

401(k) matching

Paid time off

Dental insurance

Opportunity for advancement

Job summary

Excel Hotel Group in California is seeking an experienced Operations Manager to drive day-to-day hotel operations and achieve revenue, guest, and associate satisfaction targets. You will coordinate and manage multiple departments to ensure smooth service delivery and adherence to brand standards.

The ideal candidate has at least 2 years of supervisory experience in hotel operations, a proven ability to lead diverse teams, and a commitment to delivering exceptional guest experiences while

Qualifications

• Minimum 2 years of supervisory experience.
• Reports to General Manager.
• Experience at properties of similar size and quality.

Responsibilities

• Supervise Front desk, housekeeping, maintenance, and F&B.
• Ensure guest and associate satisfaction and efficient operations.
• Varied schedule including evenings, nights, and weekends.
• Implement standards and operating procedures.
• Coach and train new associates.

Skills

Supervisory experience

Operations management

Guest service

Team coaching

Job description

Excel Hotel Group in California is seeking an experienced Operations Manager to drive day-to-day hotel operations and achieve revenue, guest, and associate satisfaction targets. You will coordinate and manage multiple departments to ensure smooth service delivery and adherence to brand standards.

The ideal candidate has at least 2 years of supervisory experience in hotel operations, a proven ability to lead diverse teams, and a commitment to delivering exceptional guest experiences while